Privacy Policy – 1st Response Cooling

Effective Date: January 1, 2026

1st Response Cooling (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide through our website and services.

Information We Collect

We may collect the following information:

  • Personal Information: Name, phone number, email address, service address, and other details you provide when requesting a quote, scheduling service, or contacting us.

  • Technical Information: IP address, browser type, and site usage data collected automatically through cookies or similar technologies.

How We Use Your Information

We use your information to:

  • Provide, schedule, and manage services

  • Communicate with customers via phone calls, email, and SMS regarding appointments, deliveries, service updates, and customer support

  • Respond to inquiries and requests

  • Improve our website and services

  • Comply with legal and regulatory obligations

SMS / Text Messaging Communications

If you provide your mobile phone number to 1st Response Cooling, you consent to receive text messages related to our services, including appointment confirmations, delivery updates, service notifications, and customer support communications.

  • Message frequency varies based on service needs

  • Message and data rates may apply

  • Consent to receive SMS messages is not a condition of purchase

  • You may opt out at any time by replying STOP

  • For help, reply HELP or contact us directly

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

Cookies and Tracking

We use cookies and similar technologies to analyze website traffic and improve user experience. You may disable cookies in your browser settings, though some site features may not function properly.

Information Sharing

We do not sell or rent personal information. We may share information with trusted service providers who assist in operating our website or delivering services, subject to confidentiality obligations. We may also disclose information when required by law.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, or misuse.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected by the updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

1st Response Cooling
📧 info@1stresponsecooling.com
📞 (844) 702-2665